Directory of Software Resources

Home > Business > Telecommunications > Call Centers > Software

Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.

Resources in This Category

• 8x8

  https://www.8x8.com/
  Business voice over IP telecoms provider. Also provides mobile apps, web conferencing and contact center services.

• Aheeva - Call Center Software

  http://www.aheeva.com/
  Aheeva call center software is a call center solution using voice over ip for outbound telemarketing and inbound call center.

• Altitude Software

  http://www.altitude.com/
  Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.

• Ameyo

  http://www.ameyo.com/
  DACX Ameyo is a communications suite for contact centers and enterprises with the need for advanced collaboration capabilities. Components include ACD, IVR, voice recording, unified messaging etc.

• Amtelco

  http://www.amtelco.com/
  Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.

• Applied Business Technologies

  http://www.appliedcorp.com/
  Provider of Call Center recording and quality audit solutions.

• Aspect Inc

  http://www.aspect.com/
  Global providers of call center solutions including voice, text, chat and social multi-channel support.

• Astute Solutions

  http://www.astutesolutions.com/
  Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.

• Blå Tornet Data AB

  http://www.btd.se/
  Offers software development and consulting based around support organization and management.

• Braxtel Communications

  http://www.braxtel.com/
  Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).

• Bright Pattern

  http://www.brightpattern.com/
  Providers of multi-channel cloud contact center software

• Cacti Inc

  http://www.cacticom.com/
  Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.

• Callscripter

  https://www.callscripter.com/
  Provides workflow management software for contact centers. Allows creation of call scripts, including screen popping and full reporting suite.

• Centergistic Solutions

  http://www.centergistic.com/
  Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.

• Clarity Connect

  http://connect.claritycon.com/
  Providers of contact center software native to Skype for Business

• Coordinated Systems, Inc.

  http://www.csiworld.com/
  Provides software for agent monitoring and call recording.

• Data Collection Resources

  http://www.monitoringmadeeasy.com/
  Offers monitoring and agent evaluation software.

• Database Systems Corp.

  http://www.databasesystemscorp.com/
  Provider of call center technology, including software, predictive dialer systems, and web development products.

• Dial Connection, Inc.

  http://www.dialconnection.com/
  Offers predictive dialing, telemarketing and call center software solutions.

• EasyCall Cloud

  http://www.easycallcloud.com/
  EasyCall Cloud is online call center and CRM software for telemarketing and telesales.

• EchoPass

  http://www.genesys.com/
  Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.

• Electronic Technology Systems

  http://www.ets-india.com/
  Contact center voice, screen, call recording and monitoring software solutions.

• Engage Technology

  http://www.engagetechnology.com.au/
  Specializes in Computer Telephony and E-Commerce solutions software.

• Enghouse Interactive

  http://www.enghouseinteractive.com.au/
  Producer of customer call center and telephony integration software.

• Envision Telephony, Inc.

  http://www.envisioninc.com/
  Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.

• Five9

  http://www.five9.com/
  Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity.

• Genesis Systems

  http://www.buygenesis.com/
  Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.

• Greenlight Innovation

  http://callcentresoftware.co.uk/
  Providers of hosted call centre software and CRM solution including predictive dialler, agent scripting and inbound call routing.

• Gryphon Networks

  http://www.gryphonnetworks.com/
  Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.

• Hansen Software

  http://www.hansensoftware.com/
  Call accounting software systems for the general or professional business or the Hospitality industry.

• i-Net Applications Ltd

  http://www.smartcall.com/
  Provides a range of voice recording applications based upon the Microsoft platform.

• IAT

  http://www.iatsmartdial.com/
  Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.

• InContact

  http://www.incontact.com/
  Provide call center software that features voice response system, skills-based routing, speech recognition, inbound/outbound call blending, and workforce optimization.

• Inova Solutions

  http://www.inovasolutions.com/
  Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.

• KGA

  http://www.ckga.com/
  Offers PC-based training and assessment programs for call centers and a number of other industries.

• KoolToolz

  http://www.kooltoolz.com/
  Provides workforce planning tools for call centers, including schedule agents and performance analysis.

• Monet Software

  http://www.monetsoftware.com/
  Provider of unified call center workforce optimization solution, workforce management, call recording, quality management and performance management software in the cloud.

• Nixxis

  http://www.nixxis.com/
  Nixxis is a software publisher specializing in call/contact centers and customer interaction solutions.

• Noble Systems

  http://www.noblesys.com/
  Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.

• Noetica

  http://www.noetica.com/
  Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.

• OPC Marketing

  http://www.spitfiredialers.com/
  Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.

• PanaLog Software

  http://www.panalog.com/
  Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.

• PeopleForce

  http://www.peopleforcellc.com/
  Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.

• Portage Communications

  http://www.portagecommunications.com/
  Offers a range of call center software tools for forecasting and staffing.

• Presence Technology

  http://www.presenceco.com/
  Presence Technology offer a suite of modular multi-channel software solutions for call centers.

• Professional Telecommunications, Inc.

  http://www.ptelinc.com/
  Distributor of business management solutions for the call center industry.

• ScoreBuddy

  http://scorebuddyqa.com/
  Providers of cloud based contact center scoring software. Allows creation of bespoke wallboards and reports.

• Scrub DNC

  http://www.scrubdnc.net/
  Do Not Call list compliance scrubbing software for Windows and iPhone.

• Snapshotz Online

  http://customerservicesaudit.com/
  Web based customer service assessment and benchmarking tool.

• synTelate

  http://www.syntelate.com/
  Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.

• Teleopti

  http://www.teleopti.com/
  Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.

• TeleWare PLC

  https://www.teleware.com/
  Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.

• The Amanda Company, Inc.

  http://www.theamandacompany.com/
  Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).

• TixTime

  http://www.tixtime.com/
  TixTime scheduling, time and attendance, and employee management for contact centers.

• TouchStar

  http://www.touchstar.com/
  Global providers of contact center technologies. Part of Noble Systems.

• Ultra Communications

  http://www.ultracomms.com/
  Provider of network call centre solutions, offering clients 24/7/365 UK support. Includes inbound/IVR/ACD, predictive dialler, CTI, call recording,MI and managers tools.

• UtilCall

  http://www.utilcall.com/
  Provides a range of call center software utilities.

• VerbatimTPV

  http://www.verbatimtpv.com/
  Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.

• Verint

  http://www.verint.com/
  Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.

• Vocalcom

  http://www.vocalcom.com/
  Offers a range of call center software products, including predictive dialers and sms management solutions.

• Volt Delta

  http://voltdelta.com/
  Provides software solutions for call centers, directory assistance providers and yellow pages publishers. Solutions include call routing, ACD, speech recogntion, data management, search engine and integration.

• Vox Spectrum Inc

  http://www.voxspectrum.com/
  Offers contact management software, monitoring software, and digital voice recording and voice logging solutions

• Westbay Engineers

  http://www.erlang.com/
  Provider of online workforce management tools for forecasting agent staffing requirements at call centers.

• Who's Calling

  http://www.whoscalling.com/
  A customer capture service providing intelligence about prospects and customers making inbound telephone calls.

• Wilke Global

  http://wilkeglobal.com/
  Providers of consumer-oriented CRM solution. Includes multi-channel contact management, item locator, knowledge-base, and surveys. Hosted and on-premise systems available.

• Xentrax

  http://www.xentrax.com/
  Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.

Related Categories

• Home > Business > Telecommunications > Software
• Home > Computers > Software > Help Desk

Other Languages

• German

 

Home > Business > Telecommunications > Call Centers > Software

 

---

 

Thanks to DMOZ, which built a great web directory for nearly two decades and freely shared it with the web. About us