Directory of Computer Telephony Integration Resources

Home > Business > Telecommunications > Call Centers > Equipment > Computer Telephony Integration

Businesses which offer solutions enabling computer applications to take control of telephone systems to provide enhanced call control capabilities.

Subcategories

• Software

Resources in This Category

• Alston Tascom, Inc.

  http://www.alstontascom.com/
  A call center database information and network telephony system.

• CCS, Inc.

  http://www.ccslink.com/
  Software which integrates existing telephone systems with host data to provide features such as screen pops, intelligent routing and auto-dialing.

• ChaseData Corporation

  http://www.chasedatacorp.com/
  Sells predictive dialing systems and call center software for small and medium companies.

• Chrysalis Software

  http://www.chrysalis.net/
  Chysalis focuses on providing custom and packaged solutions which augment the Nortel Call Center product line.

• Citel Technologies

  http://www.citel.com/
  Makers of the CITELlink IP and SIP Handset Gateways that bridge legacy Digital and Analog telephone users to IP PBXs, IP Hosted/IP Centrex, and SIP services across multiple vendor platforms such as 3Com, BroadSoft, Mitel Networks, and Sylantro Systems.

• Computer Talk Technology

  http://www.computer-talk.com/
  A call center solutions company specializing in server based automatic call distributors (ACD) and interactive voice response (IVR).

• Computer Telephony Solutions, Inc.

  http://www.oaisys.com/
  Offering interactive voice response, intelligent call routing and ACD software.

• ComTek International

  http://www.comtek-intl.com/
  Design, development, implementation and support of distributed CTI and IVR software solutions.

• Dialogic Corporation

  http://www.dialogic.com/
  Dialogic designs and manufactures Computer Telephony components for voice FAX, Speech Recognition, IP Telephony, Telephone companies, wireless and Call Center applications

• Dialpro Northwest, Inc.

  http://www.dialpronw.com/
  Providing call center and other CTI products for North American businesses.

• Eletech Enterprise Co.

  http://www.eletech.com/
  Digital recorder that logs up to 64 channels of telephone calls. Record, store and manages telephone conversations.

• Emerging Voice Technology, Inc.

  http://www.evtmedia.com/
  Software development company specializing in voice applications development, call center automation and line quality testing.

• Genesys Corporation Homepage

  http://www.genesys.com/
  Enterprise Interaction Management software. Features open, scalable framework and integrated applications that enable call and contact center solutions for voice, Internet, and email.

• Interactive Intelligence, Inc.

  http://www.inin.com/
  Computer telephony solutions for enterprises and call centers providing PBX, ACD, IVR and unified messaging functionality.

• Interactive Telesis Inc.

  http://www.interactivetelesis.com/
  Provide IVR services, automated consumer surveys for credit/prepaid calling cards, digital recording and playback services, store/dealer locators, automated shareholder communication.

• Java (TM) Telephony API

  http://java.sun.com/products/jtapi/
  Sun's JTAPI specifications website. Software provides various call center services.

• Komtel, Inc.

  http://www.komtel.com/
  Interactive voice response, web-based reporting applications and services for merchandisers and mystery shoppers.

• MASTAR

  http://www.mastar.com/
  Answering service software that integrates with DID, digital telephone switches and ISDN, and offers message management, paging and billing.

• NetCall Telecom

  http://www.netcall.com/
  Intelligent telephony services for more efficient customer response, qualification and conversion.

• Noble Systems Corporation

  http://www.noblesys.com/
  Offering predictive dialers and intelligent inbound call routing products to support blended call centers.

• Periphonics

  http://www.peri.com/
  Develops, markets and supports products and professional services for Computer Telephony Integration and Telecom Enhanced Network Services.

• SynreVoice Technologies Inc.

  http://www.synrevoice.com/
  Specializes in providing state-of-the-art computer telephone integration (CTI) and automated voice processing systems.

• TALX Home Page

  http://www.talx.com/
  Providing services and software including interactive voice response (IVR) and CTI.

• Telenet Solutions

  http://www.telenetsolutions.com/
  Computer Telephony Integration consulting and systems installation specialists.

• Welltech Computer Co., Ltd

  http://www.welltech.com.tw/
  Offering CTI products. Located in Taiwan.

Related Categories

• Home > Business > Marketing and Advertising > Telemarketing > Automation
• Home > Business > Telecommunications > Software
• Home > Computers > Data Communications > Telephony

 

Home > Business > Telecommunications > Call Centers > Equipment > Computer Telephony Integration

 

---

 

Thanks to DMOZ, which built a great web directory for nearly two decades and freely shared it with the web. About us