Directory of Customer Management Resources

Home > Business > Business Services > Customer Management

Customer Relationship Management (CRM) consists of the gathering of detailed information about a company's customer base, the history of their purchases, requests, general buying patterns, and feedback, both positive and negative.

Subcategories

• Associations
• Conferences
• Customer Support
• Data Management
• Industry Analysts
• Sales Force Automation

Resources in This Category

• 21CRM Systems

  http://www.21crmsystems.com/
  Customer relationship management implementation and consulting specialists with offices in Canada and the USA.

• Customer Inc

  http://www.customer-inc.com/
  Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.

• Harte-Hanks, Inc.

  http://www.hartehanks.com/
  World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)

• Joe Turner

  http://www.joeturner.com/
  Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982

• Kovair Inc.

  http://www.kovair.com/
  Consulting services covering CRM and strategic relationship management.

• Mamut

  http://www.mamut.com/
  Provider of CRM and Internet solutions to small businesses worldwide.

• MindTree Ltd

  http://www.mindtree.com/
  Global information technology and research and development consulting company, providing offshore software development, product engineering and outsourcing services. Locations in USA, Asia and Europe.

• NowDocs

  http://www.nowdocs.com/
  How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for time sensitive documents.

• Softlab

  http://www.softlab.com/
  IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.

• Strengthbank

  http://www.strengthbank.com/index2.html
  Offers professional keynote and customer service seminars.

• TeleTech

  http://www.teletech.com/
  Customer management, business-process and database-marketing solutions. Includes news and resource library.

• The Cross Country Group

  http://www.ccgroup.com/
  Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.

• The Interchange Group

  http://www.interchangegroup.com/
  Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.

Related Categories

• Home > Business > Customer Service

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